Domain stuck on Pending
Updated July 2026 · 2 min read
A domain stays on Pending until its CNAME record resolves and the SSL certificate is issued. Nearly every stuck domain comes down to one of the three causes below.
Check the CNAME for typos
At your DNS provider, compare the record character by character against what the app shows in the Domains tab. The usual mistakes:
- Wrong host — some providers want only the subdomain part (tags), others the full name (tags.yourstore.com). The wrong form silently creates a record for a different name.
- Wrong target — the value must be exactly the target shown in the app, with nothing added.
- Wrong record type — it must be a CNAME. An A record pointing at an IP will not verify.
# type host target
CNAME tags.yourstore.com your-container.tagvolt.io
For the full walkthrough of the record itself, see DNS records setup.
Turn off the Cloudflare proxy
If your DNS runs on Cloudflare, the record's Proxy status must be DNS only (grey cloud). With the orange Proxied cloud on, Cloudflare answers with its own addresses instead of your CNAME target, and TagVolt can't verify the domain or issue the certificate.
The orange cloud is the number-one cause of stuck domains for Cloudflare users. Click it to toggle it grey, then give it a few minutes.
Wait, then re-check
DNS changes can take up to 48 hours to propagate, though most finish within minutes. TagVolt keeps re-checking automatically — the status flips to Active on its own once the record resolves and SSL is issued. To see what the record currently returns:
dig tags.yourstore.com CNAME +short
# expected: your-container.tagvolt.io.
If the output shows the right target but the status still hasn't changed after a few hours, remove the domain and add it again, then walk through Verify your domain.